Privacy Policy
Last updated: March 2, 2026
The Inner Bloom Pvt. Ltd. (“The Inner Bloom”, “we”, “us”, “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://theinnerbloom.co.in (the “Site”) and use our mental health services, therapy sessions, booking forms, training programs, or WhatsApp communication channels.
Important Safety Notice (Non-Emergency Disclaimer)
The Inner Bloom is not a crisis hotline and does not provide emergency response services. Our services are intended for scheduled sessions, professional guidance, and non-emergency mental health support.
If you or someone you know is experiencing a psychiatric emergency, thoughts of self-harm, suicidal ideation, or immediate danger, please contact your local emergency services immediately.
For residents of India, you may contact the National Mental Health Helpline at 14416. For other countries, please contact your local emergency authority or national crisis helpline.
1. Information We Collect
a) Personal Data
- Name
- Email address
- Phone / WhatsApp number
- Age (where required for eligibility)
- Account credentials (if account created)
b) Booking & Appointment Data
When you submit a therapy session booking form or send a structured WhatsApp booking message, we collect and store the information you provide, including preferred date/time and consent confirmation. A system-generated reference ID may be created for tracking and documentation purposes.
c) Session Data
This may include chat transcripts, session notes, voice/video session logs, and therapist documentation created for professional and clinical record-keeping.
d) Usage Data
- Pages visited
- Features used
- Timestamps
- Basic technical device information
e) Cookies
We use essential cookies necessary for authentication, security, and basic site functionality. We do not use advertising cookies. Analytics tools, if introduced in the future, will be disclosed here.
2. Legal Basis for Processing
We process personal data based on:
- Your Consent – when you check consent boxes and submit booking forms or messages.
- Performance of a Service Contract – to schedule and deliver sessions.
- Legitimate Interests – to improve services and maintain platform security.
- Legal Obligations – where retention or disclosure is required by law.
3. How We Use Your Information
- To schedule, manage, and conduct therapy/counselling or training sessions
- To generate booking reference IDs for documentation
- To communicate with you via email or WhatsApp
- To process payments through UPI or third-party payment gateways
- To provide customer support
- To improve service quality and operational efficiency
- To comply with legal and regulatory requirements
4. Data Sharing & Disclosure
We do not sell or rent your personal data.
We may share information with:
- Payment processors (e.g., UPI providers, third-party gateways) to complete transactions
- Technology service providers hosting our systems
- Legal authorities when required by law
Communication via WhatsApp is subject to WhatsApp’s own privacy policies. We encourage users to review WhatsApp’s terms if they choose to communicate through that channel.
5. Data Retention
We retain personal and session data for as long as necessary to:
- Provide services and maintain records
- Comply with applicable legal requirements
- Resolve disputes and enforce agreements
Therapy session records may be retained in accordance with professional documentation standards. When data is no longer required, it is securely deleted or anonymized.
6. Data Security
We implement reasonable technical and organizational safeguards to protect personal data from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and users acknowledge inherent digital risks.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate information
- Request deletion of your data (subject to legal retention obligations)
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at info@theinnerbloom.co.in or message on WhatsApp at +91 81239 69522.
8. Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors without appropriate guardian consent.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date above reflects the latest revision. Continued use of the Site after updates constitutes acceptance of the revised Policy.
10. Contact Information
The Inner Bloom Counselling Services
Email: info@theinnerbloom.co.in
Address: 306, Owners Court Layout (W), Kasawanahalli Main Rd
Bangalore 560035, Karnataka, India
WhatsApp: +91 81239 69522